2023 Holiday Summer Camp

Please review our camp policies below.  By completing our camp registration, you are agreeing to these policies.

 

Privacy Policy

EMZEE FC is committed to keeping the personal information of our campers, families, and clients accurate, confidential, secure, and private.

 

Cancellations

All camp registrations must be paid in full ) to secure your spot at camp. All cancellations must be made and an email must be sent to us at general@emzeefootballclub.com not more than seven (7) days of registration emzeefc@gmail.com. All cancellations made during this period will will be subject to a non-refundable RM150.00 administration fee per participant. Refunds will not be issued for any cancellation request sent after seven (7) days of registration, but there will be a consideration for a camp credit which can be use for club's next event. No refunds or camp credit will be provided once camp has started for any reason. In a situation where we are prohibited from operating due to a governmental decree or lockdown related to any other infectious disease or emergency, there will be a non-refundable RM150.00 administrative fee per participant.

 

Sign in/out procedure

During your online registration process, you’ll will be asked to list the name(s) of authorized people to drop off and/or pick up your campers. Please complete a Sign in/out release form available during the online registration process. As only authorized person(s) will be allowed to pick up campers.

 

Lost/Stolen items Policy

Parents /Guardian should not allow their kids to bring valuables to camp, as EMZEE FC and its staff and members will not be responsible for lost, damaged or stolen belongings.

 

Unfavorable weather condition / Indoor Facility

Our camp is operated primarily outdoors, however, if there is inclement weather, camp will seek an indoor facility or nearby shelter. Activities conducted at the indoor facility will be subject to the facility obtained. While many locations have a indoor facility secured in the event of inclement weather, some locations rely on a few options and the indoor facility used is subject to availability. In the event that Public Health restrictions due to COVID-19 prevent our camp from securing an indoor facility during inclement weather during your week of camp, then we’ll advise you of your options in advance.

 

Late pick up

Our camp days can be very long for our coaches and staffs so we advisable for parents/guardians to make sure they are at the camp venue 5-10 minutes before the end of each session to pickup their camper(s), any pick up later than 19minutes after each session will be subject to an onsite charge of RM10 per 20 minutes, paid directly to onsite camp staff. This is because we want our coaches to have adequate rest and to prepare for the next session. We also reserve the right to ask you to withdraw from camp for multiple late pick up occurrences.

 

Consent to Use Personal Information

We may obtain your express consent to use personal information, or we may determine that consent has been implied by the circumstances. Consent could be in writing such as: signed registration form, signed medical or, submitted e-forms online, or verbally in person or over the telephone.

 

Photos & Video waiver & release

By registering for camp, you acknowledge and agreed that all camp photos and video taken at soccer camp remain the sole property of such, and that they may be used in future and current print & online marketing campaigns including our website. You agree that EMZEE FC can collect, use, disclose and store personal information for purposes of grouping campers, collecting/processing payments, and email, mail or other digital and social media promotional/marketing material.

 

Method of payment

We accept credit card (Visa, Visa Debit, Mastercard, and Amex),Paypal and Online Banking transfers to the clubs Bank account only. We do not accept Cheques or cash.

 

Anti-bullying & Anti-racism policy

We are committed to providing a caring, friendly and safe environment for all participants. Bullying or racism of any kind is not tolerated at our camps. We reserve the right to ask you to leave the camp if we deem the behaviour to be inappropriate. There will be no refunds.

 

Aggressive & abusive behaviour

Any form of aggressive & abusive behaviour or comments against staff, volunteers, campers and other guests will not be tolerated. Anyone exhibiting this behaviour will be asked to leave camp and not welcome to return and there will be no refund.

 

Feedback Process

EMZEE FC welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns. Customers who wish to provide feedback on the way Emzee Football Club provides goods, services or facilities to people with disabilities can provide feedback in the following way(s): email, phone, in person (either at our office or camp locations), mail, or other forms of communication as needed. All feedback, including complaints concerns, will be dealt with on an individual basis by Managers and Program Director, as needed. Customers can expect to hear back in 1 to 3 days. Emzee Football Club will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.

 

No Waiting list

There is a waiting list for this camp.

 

Transportation

There is no pick up or drop off service provided by Emzee Football Club.

 

Consent to Use Personal Information

We may obtain your express consent to use personal information, or we may determine that consent has been implied by the circumstances. Consent could be in writing such as: signed registration form, submitted e-forms online, or verbally in person or over the telephone.